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We attemptedto gather more information from the player to proceed with the investigation although received no response. The player coming from India had lodged 1000 INR and even 3000 INR, nevertheless the amounts were certainly not added to his casino account. Despite numerous requests for extra information and screenshots regarding his deposit, the player would not provide the necessary details to help the investigation. Consequently, the complaint seemed to be rejected due to the lack of response, which averted any more action or even resolution from staying taken.
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Player’s Account Remains Clogged Despite Extensive Verification
The casino had wanted a screenshot of private data from Sticpay’s website, which the player had found impossible to provide, thus hindering the withdrawal process. The player had earlier been able to make withdrawals, but typically the account suspension experienced suddenly occurred on April 29. The casino’s verification process have been ongoing, together with the player possessing provided ID in addition to account confirmations regarding Sticpay and Jeton.
The player reported of which the verification procedure had been ongoing since February 16th and all the particular documents had already been accepted. Despite our own team’s efforts in order to mediate and prolong the complaint’s timer, the player did not respond to our own messages, leading in order to the rejection of the complaint. A player from Bolivia has been waiting around for account verification for 20 days to process a new withdrawal. The essential documents were provided, but despite getting in touch with live support every day, the issue hasn’t been resolved. The player from Argentina had requested the withdrawal two weeks prior and had provided all asked for documents, including transaction history, proof of deposit, and photos. Despite sending everything, he or she had not acquired any response whilst still being could not pull away his money.
Player’s Account Confirmation Is Delayed
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The player had already been wanting to resolve this particular issue since Feb with no response from the gambling establishment. The player acquired clarified that none of his accounts had been verified, and he had not really activated any additional bonuses. After our intervention, the casino experienced informed how the player’s request was being refined, and his documents were under evaluation.
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Therefore, i was unable to accept his issue, but wanted to contact the casino on his behalf to collect more information. The player from India had deposited ₹1, 900, which experienced not arrived in his casino consideration. He complained about the lack regarding responsiveness from client support. We experienced advised him to be able to forward his payment receipt for more analysis, but he previously not necessarily responded to our own messages.
In reaction to the player’s complaint, the casino had stated that will they were awaiting feedback from their transaction processing system. The player disputed this, declaring the casino experienced already provided a great RRN code although refused to offer transfer details. The casino insisted the transaction was acquired, while the player claimed the financial institution cannot find the particular transaction. The player was asked to be able to provide an official response from the particular bank, but hit a brick wall to do therefore within the given timeframe, resulting in the issue being rejected. The player from Uzbekistan have been using 1xBet Casino for more than three years plus was unable in order to withdraw his money as a result of new confirmation requirements. Despite possessing provided all required documentation and screenshots, the casino’s security service remained unfulfilled and had stopped reacting to the player’s queries.